Frequently Asked Questionss

Shipping & Return Policy

Which countries do you ship to?

We are able to ship to all countries. For the estimation of the shipping time, please check our Etsy website. Once you have the items in cart, you will be able to check the estimated delivery date and the price for the shipping. However during Pandemic, the shipping shituation is very unstable. Becuase of this, shipping to some country, we ask to agree on certain conditions. Please contact us for shipping to your country if you can not place order.



What are your return/exchange policies?

We do not accept returns/exchanges. For more info click here



How long does shipping usually take?

It will take approximately 3-10 business dates for orders within North America, however, for overseas shipping, the shipping time will depend on the location. You will be able to find the estimated delivery date at checkout before you make the purchase.



What if there's a problem with my order?

If there are any problems, please contact hawaii@muumuurainbow.com and we will be more than happy to assist you to make things right!



General Questions

How do I buy the fabrics on this site?

The fabrics on this site can be purchased through Etsy or at our store in Waikiki!



What payment methods are accepted?

All online purchases are made through Etsy. We accept Paypal, Mastercard, Visa, Discover, Apple Pay, Etsy giftcards, and Etsy credits.



I need more quantity than your website has in stock. Do you accept special orders?

For special orders, please contact us at hawaii@muumuurainbow.com.



If I order multiple of the same fabric, does it come in pieces or together?

Multiple order of the same fabric will come together (Ex. four orders of a fabric will come as 1 yard) and therefore if you wish to have separate pieces (Ex. four 1/4 yards), you will need to place the orders individually.



Is there a physical store?

Yes, we are located at 307 Lewers St #305Honolulu, HI 96815. Click here to see our location on a map If you would like to order on the phone and pick up, please contact us by email first. hawaii@muumuurainbow.com



Do you sell your fabrics by yard?

Yes, we do. We sell from 1/4 yd.



Do you take custom order?

Yes, we do. We make shirts, dresses and other items per request. Please contact us by email, hawaii@muumuurainbow.com.



I want to order 2 yards, I do not want to be cut. Can you cut continuously?

When you place 2 quantity of your 1 yd. fabric, we always cut one piece of fabric continuously. If you place 1.5 yards, by placing 1 of 1yd, 1 of 1/2 yd, we cut 1.5 yds. As long as you are placing in one order, we minimize cutting process since you can always cut in anytime.



About Fabric

Where are the fabric made in?

Depending on the fabrics, they are made in different countries, such as Thailand, Indonasia, and Japan. Some fabrics are made in Thailand or Indonasia, but printing is done in Hawaii.



Do you have stretch Hawaiian fabric?

Stretch Hawaiian fabrics such as knit jersey is avialable but not many. We have very limited prints. PLease contact us by mail. If you send us the images you want, we can help better.